Support and Maintenance for WordPress sites

We have found that most companies that come to us for support are different so we now take a flexible approach to our offering. We’ll take on as much or as little as you need help with. After a discussion with you, we’ll agree and tailor a package to keep your website up and running. Packages start at £75+VAT per month.

Our support and maintenance packages can include:

Ongoing development.
Second line technical support.
Priority response.
Automated, pro-active monitoring.
Provision of a staging server.
Installation of WordPress and plugin updates.

If you already have a development team, but need extra capacity or help, we offer support for in-house WordPress developers and teams.

Ready to speak to our WordPress specialists about support for your site?

Give us a call on 0114 303 8181, or get in touch using the form and one of our team will get back to you.

What to expect from working with us:

We pride ourselves not only in the quality of work we do, but in the level of service and interest in your business we believe you can only get from a specialist agency.

You’ll always get:

Honest, expert advice in plain English.
Direct access to our friendly UK developers.
A guarantee on all work.

Questions we’re often asked about WordPress Support & Maintenance

Does my site have to be hosted with you for you to maintain it?

Not at all. It does make it easier, and generally quicker if it is, but it’s not a requirement of using our support service.

Do you take on maintenance for sites developed by other agencies?

We certainly do. If you’ve lost contact with your agency, or you’d like to move away, we can take on an existing site as long as it’s using WordPress.

When is support available?

Delicious Media’s operating hours are 08:30 – 18:00, Monday to Friday. Our automated monitoring systems run 24/7, so depending on your requirements we can provide a response outside business hours too.

What are your response times?

This depends on your requirements, but because we pro-actively monitor sites, during business hours our team have usually been alerted and triaged a problem before the client has noticed a problem, but in any event you can expect a response within the hour.

How do you know when there is an issue on my site?

We check the availability of all sites we support using a 3rd party monitoring system. For e-commerce/transactional sites or where there is additional functionality we can also setup custom monitoring.

For example, for e-commerce sites we might monitor for failed transactions and to pick up problems with a payment processor.

Can you apply updates outside business hours?

Yes, unless you ask us to do so otherwise we’ll always apply updates outside usual business hours.

We have been working with Dave and the Delicious team for some time and throughout they have always taken the time to understand our requirements, providing innovative solutions to our web projects. It’s great to be able to rely on their technical knowledge, knowing that they have our best interests at heart.

Harper James

We contacted Delicious Media with a very last-minute job to redevelop a campaign website. Despite the tight deadlines, Steph was brilliant throughout the process and worked with us to get the site live in 4 weeks. They did a fantastic job and were really professional and accommodating. Steph even work on the Jubilee Bank Holiday to ensure our website went live on time. Would highly recommend!

StreetGames UK